Privacy Policy sgcwin88 — Personal Data Protection for Malaysian Players

sgcwin88 is the data controller responsible for personal data collected through our platform. As data controller, we are committed to ensuring that all data processing is carried out lawfully, fairly, and transparently in accordance with the principles of Malaysia's PDPA 2010.

We have appointed a Data Protection Officer (DPO) who can be contacted for any privacy-related enquiries via email at support@sgcwin88.best with the subject line "Privacy Data Enquiry".

This Privacy Policy applies to all registered members of sgcwin88, website visitors, mobile app users (where applicable) and any individuals who interact with the sgcwin88 platform or services in any capacity.

sgcwin88 collects various categories of personal data depending on how you interact with our platform. The following are the main categories of data we may collect:

Personal Identification Data:

• Full name as shown on your Malaysian Identity Card (MyKad)
• National Identity Card number or passport number (for identity verification)
• Date of birth
• Gender
• Profile picture (if uploaded)

Contact Data:

• Active Malaysian phone number
• Email address
• Malaysian residential address (if required for verification)

Financial & Transaction Data:

• Records of all deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u (FPX) or CIMB Clicks (FPX)
• Withdrawal winnings records
• Complete transaction history within the platform
• EWallet account name or FPX details used for transactions

Platform Activity Data:

• Sports betting history (football, cricket, badminton, e-sports, and more)
• Live casino, slots, poker, and lottery game history
• Your account settings and preferences
• Login and logout activity logs

Technical Data:

• Your device's IP address
• Web browser type and version
• Device type and operating system
• Cookie data and similar tracking technologies
• The time and duration of each platform usage session

sgcwin88 collects your personal data through several different channels:

• Account registration: Information you provide when creating a new sgcwin88 account, including your name, phone number, email address and date of birth.
• Identity verification (KYC): Documents you submit when requested for identity verification purposes, such as a copy of your MyKad or proof of address.
• Financial transactions: Information generated when you make a deposit via Touch 'n Go, GrabPay, DuitNow, FPX or other methods, or when you request a withdrawal of winnings.
• Platform usage: Activity data automatically generated when you use the platform — including bets placed, games played, and settings selected.
• Contact us: Information you share when contacting the sgcwin88 support team via live chat, WhatsApp or email.
• Cookies and similar technologies: Data collected automatically via cookies when you visit the sgcwin88 website (see Section 7 for more details).
• Third-party sources: In certain cases, we may receive data from payment service providers or legitimate third-party identity verification bodies for the purpose of verifying information you have provided.

We do not collect any categories of sensitive data such as health information, religious beliefs, political views or biometric data, except with your explicit consent and for clearly stated purposes.

sgcwin88 uses your personal data solely for legitimate purposes, namely:

• Account management: Registration, verification, management, and security of your sgcwin88 account.
• Transaction processing: Processing deposits and withdrawals accurately and promptly via your preferred Malaysian payment method.
• Identity and age verification: Ensuring all members meet the minimum age requirement of 18 years and any other eligibility requirements under sgcwin88's policies.
• Service delivery: Gives you access to all platform features including Sports Betting, Live Casino, slots, poker, e-sports, and lottery.
• Platform security: Detecting and preventing fraud, money laundering, unauthorised account access and any activity that violates sgcwin88's terms.
• Customer support: Enabling our Malay-speaking support team to assist you in resolving any account issues or enquiries.
• Legal compliance: To fulfil reporting or disclosure requirements mandated by applicable Malaysian law, including anti-money laundering (AML) requirements.
• Service improvement: Analysing usage patterns to improve the platform experience, identify technical issues and develop better new features for you.
• Marketing communications (with consent): Sending you information about sgcwin88 promotions, bonuses, special offers and the latest news — only where you have given your consent to receive such communications.

sgcwin88 takes a highly cautious approach to data sharing. We do not sell, rent or share your personal data with third parties for their own marketing purposes under any circumstances.

Data sharing occurs only in the following limited situations, and solely for purposes directly related to the provision of sgcwin88 services to you:

• Payment service providers: Payment processing companies handling transactions via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u (FPX) and CIMB Clicks (FPX) receive the transaction data necessary to process your transactions.
• Game software providers: Third-party slot, live casino and poker platform providers that supply games on sgcwin88 receive the session data necessary to operate those games — without your full personal identification details.
• Identity verification services: Third parties that assist us in verifying the identity and age of new members, solely for KYC compliance purposes.
• Legal authorities: Malaysian government authorities, law enforcement bodies or courts where we are legally required to disclose such information.
• Business transfer: In the event of a merger, acquisition or sale of sgcwin88 assets, member data may be transferred as part of that transaction, subject to equivalent confidentiality commitments.

All third parties that receive data from sgcwin88 are required to uphold security and privacy standards that are equal to or exceed those of sgcwin88, and may only use that data for the purposes specified in their agreement with us.

sgcwin88 implement comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration or unauthorised disclosure.

Key security measures we have implemented include:

• 256-bit SSL encryption: All data transmitted between your device and sgcwin88 servers is encrypted using 256-bit SSL, the same standard used by leading banks in Malaysia.
• Tiered access controls: Only sgcwin88 staff who require access to specific data in order to carry out their duties will be granted such access — the principle of least privilege is strictly observed.
• Two-factor authentication (2FA): Admin account logins and access to sensitive systems require two-factor authentication as an additional security layer.
• 24/7 security monitoring: An automated monitoring system operates around the clock to detect suspicious activity, intrusion attempts, or anomalies in data access patterns.
• Regular security audits: Independent security audits are conducted periodically by qualified third parties to identify and address any system vulnerabilities.
• Staff training: All sgcwin88 staff who handle personal data receive ongoing training on data protection practices and security procedures.
• Incident response plan: sgcwin88 has a clearly defined incident response procedure for data breach cases, including notification procedures to the relevant authorities and affected members within the timeframes stipulated by the PDPA.

Website sgcwin88 uses cookies and similar tracking technologies to enhance your experience, ensure the platform functions correctly and understand how users interact with our services.

There are several types of cookies we use:

• Essential cookies: Required for the platform's core functions — including verifying your login session, account security and basic settings recall. These cookies cannot be disabled as the platform will not function properly without them.
• Performance cookies: Collects information about how you use the platform — which pages you visit most frequently, errors encountered and page load times. This information is used for the continuous improvement of the sgcwin88 platform.
• Functional cookies: Remembers your preferences such as interface language, display settings and login details (if you choose to save them). This enables a more personalised experience each time you return to the platform.
• Analytics cookies: Helps us understand aggregated, anonymised usage patterns for product improvement purposes. Analytics data is not linked to your personal identity.

You can manage your cookie settings through your web browser's settings. However, disabling essential cookies may affect the functionality of the sgcwin88 platform. For more information on managing cookies in your browser, refer to your browser's help documentation.

sgcwin88 retains your personal data only for as long as necessary to fulfil the purposes set out in this policy, or as required under applicable Malaysian law.

Our data retention guidelines are as follows:

• Active account data: Retained for the duration your sgcwin88 account remains active, and for any additional period required following account closure as mandated by law.
• Financial transaction records: Retained for a minimum of 7 years from the transaction date in accordance with Malaysia's accounting and AML legal requirements.
• Customer support communication logs: Retained for 2 years from the date of communication for reference purposes and to resolve any disputes that may arise.
• Technical data and access logs: Retained for 12 months from the date the log was recorded for security and digital forensics purposes where required.
• Identity verification data (KYC): Retained for the extended period required under Malaysia's anti-money laundering regulations.

Once the retention period has expired, your personal data will be disposed of securely, including permanent deletion from all sgcwin88 systems and physical destruction of storage media where applicable.

Sgcwin88's primary servers are hosted in an environment that meets international security standards. Where data needs to be transferred overseas for operational purposes (for example, to technology service providers), sgcwin88 ensures that the recipient country maintains data protection standards equivalent to those in Malaysia, or applies appropriate transfer mechanisms such as binding data processing agreements.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a data subject have the following rights regarding your personal data at sgcwin88:

To exercise any of the above rights, please contact the sgcwin88 support team via email at support@sgcwin88.best with the subject line "Data Subject Rights Request", including your full name, account number and details of your request. We will process your request within 21 calendar days in accordance with the requirements of the Malaysian PDPA.

Platform sgcwin88 is intended solely for individuals aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.

All new members are required to confirm that they are at least 18 years of age upon registration, and sgcwin88 reserves the right to request proof of age at any time to ensure compliance with this requirement.

If we discover that personal data belonging to someone under the age of 18 has been collected inadvertently, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who find that their minor child is using sgcwin88 are urged to contact us immediately at support@sgcwin88.best so that immediate action can be taken.

sgcwin88 may send you marketing communications about promotions, bonuses, special offers and platform news — but only if you have given your consent to receive such communications.

The types of marketing communications we may send include:

• Emails about the latest sgcwin88 promotions and bonuses, such as the Welcome Bonus, Malaysia Super League football match promotions or special MPL Malaysia e-sports offers.
• Push notifications (if you use the sgcwin88 mobile app) about limited-time promotions or upcoming live matches.
• WhatsApp messages about exclusive offers or platform updates that you have opted in to receive.

You can manage your communication preferences at any time through your sgcwin88 account profile settings or by contacting our support team. You may opt out of all marketing communications without having to close your account.

Please note that essential service communications — such as account security notifications, withdrawal notifications and important verification information — will continue to be sent to you regardless of your marketing preferences, as these are necessary for the operation of your account.

sgcwin88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in data practices, technology, legal requirements or changes to the services we offer.

When we make material amendments to this policy, we will take the following steps:

• Updating the "Last Updated" date shown at the top of this page.
• Sending notifications to all active members via their registered email at least 14 days before any material amendments take effect — specifically those that significantly affect your rights.
• A notice will be displayed on the platform when you log in, requiring you to acknowledge the changes before continuing.

If you have any questions, concerns or requests relating to this Privacy Policy or the way sgcwin88 handles your personal data, please contact us through the following channels:

• Email: support@sgcwin88.best (subject: "Privacy Policy Enquiry")
• Live Chat: Available 24/7 within the sgcwin88 platform
• WhatsApp: Number available within the platform after logging in

Our team is Bahasa Malaysia-proficient and ready to assist with any privacy or data protection enquiries at sgcwin88 at any time.